Terms and Conditions

Terms & Conditions

Pricing

All pricing quoted is in New Zealand dollars and includes GST. Pricing, special offers and promotional items are subject to availability, and Mookies reserves the right to cancel or amend these without notice.

Availability

Every effort is made to ensure that Mookies are always in stock. However, in the event of a large surge in orders, sometimes availability maybe out of our control.

Our promise to you is that if for any reason we cannot dispatch your order within 5 working days, we will notify you within 48 hours and let you know the time frame for delivery.

Delivery

We love Mookies too – and don’t want you to have to wait too long for your motivation fix! We aim to dispatch all orders with-in 24 hours of receiving them, excluding weekends. Delivery in most cases will be with-in 1 – 3 working days, but for rural or South Island deliveries, this may be longer. Please allow the following WORKING days for your delivery:

  • North Island (exc Rural Delivery)  2 – 3 days
  • South Island (exc Rural Delivery)  3 – 5 days
  • Rural Delivery (as defined by our Couriers)  5 – 7 days

If it is urgent, contact us to discuss options. We do not deliver on weekends. Orders placed after midday will miss that day’s courier pick up and won’t be dispatched until at least the next work-day afternoon.

We do not dispatch goods on a Friday to prevent Mookies sitting in the courier depot over the weekend. Our couriers use air conditioned vans, so your Mookies will reach you in excellent condition, even on hot days. 

All items must be signed for at point of delivery – so we know the right person is getting the chocolates! We recommend you get your chocolate sent to an address where you will be during the day – often this is a work address. In the event you specifically request to have Mookies left without signature, this will be entirely at your risk, and should we have proof of delivery from the courier company, we will consider the package delivered. All Mookies deliveries must be signed for.

We do not deliver to PO Boxes.

We reserve the right to refuse refunds if your goods turn up after you required them, subject to us having stayed with-in the bounds of these terms and conditions – so please order your Mookies early if it is for a special occasion.

Delivery Rates

Standard NZ Wide (exc RD) $10.00

Damaged Goods/Refund

If your product has arrived damaged, please contact us with-in 48 hours of delivery, and we will work out the best solution for you. You can contact us on madammookie@gmail.com, or call us on 021 399166 during business hours. This will either be a replacement or refund in full (including the courier fee), depending on the situation. In the event there are damaged goods, we will need those goods returned to us with-in seven days. Mookies is not responsible for the cost of returning these items.

We cannot offer refunds if you have chosen incorrectly, so please order carefully!

Mookies is not responsible for items that are delayed, damaged, or returned due to the supply of an incorrect delivery address – so please double check your details carefully!